Frequently asked questions
Goodfood is a Canadian online grocery subscription service delivering meal kits, read-to-cook meals, and grocery products to your door each week. In certain regions, we also offer same-day and next-day delivery.
With Goodfood, you can learn fun new recipes, discover ingredients and grocery products, save time in the kitchen, and reduce unnecessary food waste. By cutting out the middlemen, we are able to offer you fresher, higher quality food than traditional retailers at up to 15% lower than super market prices.
Looking for more information? Check out the questions below!
Designed with flexibility in mind, you can load up your Goodfood basket with any combination of meal kits, ready-to-eat meals, and grocery products.
Goodfood meal kits come with all the perfectly portioned raw ingredients you need to cook delicious meals at home with no food waste. Each recipe features easy-to-follow instructions and a delicious and healthy balance of protein, veggies, and carbs.
If you would like to verify if we're delivering in your region, you can reach out to our Member Happiness team at chef@makegoodfood.ca. We'll be happy to assist you!
When this isn't possible due to seasonal availability or other factors, we source ingredients with the best quality/price ratio available on the market. That means you’re eating the freshest seasonal ingredients at an affordable price year-round.
During the selection process, we work hard to bring you only the best quality products. That's why we prioritize ingredients without additives or preservatives and ensure that our meat and fish come from eco-responsible sources.
Our payment processing system is managed by Stripe, one of the largest online payment processors in North America. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually and is our partner of choice to ensure the security of your payment information.
An important note about automatic credit card information updates: • Even if your physical card has been replaced by the issuing bank, your saved payment method details may automatically update. Stripe works with card networks to attempt to automatically update saved card details whenever a customer receives a new card (e.g., replacing an expired card or one that was reported lost or stolen). This means you can continue using our service without interruption and reduces the need to collect new card details whenever a card is replaced. • Automatic card updates require card issuers to participate with the network and provide this information. It is not possible for us to identify which cards can be automatically updated, but you can contact your financial institution for more information.
Once you become a member, you'll have access to exclusive member-only deals and you can earn free Goodfood credits by referring friends and family.
On your selection page, click on each individual recipe to see more details like the ingredients, allergens, and nutritional information. You can select upcoming recipes up to 4 weeks in advance.
To view your cart, click the box icon in the top right-hand side of your selection page to show the recipes and/or products selected for the upcoming week, as well as the final cost of the scheduled order.
To do so, visit the "Your Selection" page in the member section of the website and click "Skip Week". You can also skip up to 12 weeks ahead by visiting the "Delivery Schedule" page in your profile.
For deliveries on Sundays, Mondays, Tuesdays, and Wednesdays, you can skip until the preceding Wednesday by 11:59 PM (EST). For deliveries on Thursdays, Fridays, and Saturdays, you have until the preceding Saturday by 11:59 PM (EST). No changes can be made after these cut-off days.
Examples: • If you have a delivery scheduled for Monday, January 11th, you have until Wednesday, January 6th at 11:59 PM (EST) to make your selections or skip the week. • If you have a delivery scheduled for Friday, January 15th, you have until Saturday, January 9th at 11:59 PM (EST) to make your selections or skip the week.
Please note: If you modify your plan type, any weeks you have previously skipped will be automatically unskipped.
Are you a Goodfood WOW member? Learn more here: https://www.makegoodfood.ca/en/goodfoodwow
To do so:
• Log in to your account and click on your name in the top right corner, then click "Change Your Plan"
• Click on "Edit" in the "Your Dinner Plan" section
• Browse the different options available and then click "Save" at the bottom to update your plan.
If there is an issue with payment at the time of processing the order, you will receive an email letting you know you need to update your payment information. Our system will automatically retry the payment the following day, and if it still has not processed, it will reattempt for a third and final time the next day.
You can download the app using this link for iOS, or this link for Android.
From groceries to meal kits and more, order what you want, when you want with Goodfood WOW. You can learn more and see if this service is available in your area here: https://www.makegoodfood.ca/en/goodfoodwow.
• Order by 11:30 AM for same-day delivery or after 11:30 AM for next-day delivery
• There is no order minimum
• You can review your selection and click "Place Order" which will automatically process your order
• Receive your order by 6:00 PM local time on the scheduled day
Please note that our referral program offer may change from time to time and special offers may only be available on specified days. Recipients must be new members in order to claim the offer and this offer does not apply to Goodfood WOW members. Our policy regarding discount coupons also applies to our referral program.
• Log into your account, click your name in the top right corner, then click "Edit Profile"
• Click on "Edit Your Deliver Address"
• Update the necessary details and click "Save your changes" at the bottom
Please note that these changes must be done before the cut-off period in order for the information to apply on your next order.
To access your delivery schedule:
• Log into your account, click your name in the top right corner, then click "Delivery Schedule"
• You'll be able to skip up to 12 weeks of deliveries ahead of time
• Click on your name in the top right corner when logged in, and then click "Your Deliveries".
• You'll be able to browse past weeks by clicking on the "Previous Week" button.
To learn more, visit our careers page.
• Log into your account, click your name in the top right corner, then click "Edit Profile"
• Click on "History" in the left-hand side to view a summary of the orders placed per week
• Click on "Show Invoice" to view the invoice details for a particular week.
• Log into your account, click your name in the top right corner, then click "Edit Profile".
• Click on "Edit Your Credit Card" on the left-hand side.
• Update the payment method details and click on "Save Your Changes" at the bottom.
• Log into your account, click your name in the top right corner, then click "Edit Profile".
• Click on "Change Password" on the left-hand side.
• Enter your old password as well as your new password and click on "Save Your Changes" at the bottom.
• Up until 8 PM local time for residential addresses.
• Up until 5 PM local time for offices.
Depending on the availability for your region, you may also have the choice of receiving your orders between 6 PM to 10 PM local time in our Afterhours program.
Please note that as we use private delivery companies, we cannot be sure of the exact time your box will be delivered.
• Log into your account, click your name in the top right corner, then click "Redeem Gift Card".
• Enter your gift card code and click on "Redeem"
The amount of the gift card will be added as Goodfood credit to your account, which you can view in the top left-hand side of your Member Area.
If you have specific delivery instructions, log into your account and click "Edit Profile" and then add the information under the "Delivery Instructions" section.
The drivers are advised to follow instructions wherever possible within time constraints. If there are issues reaching a member or the concierge is unavailable, boxes will be left as securely as possible.
We prioritize the safety of our employees and partners and if a driver cannot complete delivery due to the path to your door being blocked or too icy, the delivery may be reattempted the next day.
Meat and poultry are marked with a 'best before' date on the packaging. We recommend storing them in your freezer and thawing them one day before the recipe is cooked. Please note that due to COVID-19 and the impact on the supply chain, you may receive frozen meats and poultry. If this is the case, they cannot be refrozen and we recommend following the label instructions in order to consume them in time.
Fish and seafood products should be cooked within the first three days following your delivery.
We also suggest removing produce from the plastic packaging and putting it in the vegetable crisper to help extend the shelf life.
Grocery products may have a 'best before' date label. If not, please refer to the instructions on the packaging label for more information.
For ready-to-eat salads, it is recommended to consume them within three days and for fresh ready-to-eat meals within four days (excluding the day of arrival), as we do not add any additional preservatives and want to ensure a top-quality experience.
If for any reason your ingredients aren't in the condition you were expecting, please take a photo and send it to our Member Happiness team at chef@makegoodfood.ca so we can make it right under our Freshness Guarantee.
As our boxes are designed to keep your meals fresh, it's possible that your fish may arrive partially defrosted. If that is the case, simply leave the fish in your fridge overnight to let it fully defrost before cooking the next day.
Our ice packs are made of 98-99.5% water and 0.5-1% Sodium Polyacrylate. This saline solution is designed to get colder than ice and is gel-like when melted. The non-toxic solution can be discarded in the garbage, and since the bag is composed of LDPE (low-density polyethylene), it is completely recyclable (where accepted)!
You may be eligible to take advantage of our Box Pick-up Program or Reusable Box Program if they are available in your region (currently suspended due to COVID-19). You can read more about these programs in the questions below.
Confirm if we offer the program in your area by contacting our Member Happiness team at chef@makegoodfood.ca
Once you've unboxed your delivery, set aside the cardboard box, insulated liner, and ice packs only.
If you can, please tape the box shut with the ice packs and liner inside to make sure nothing gets damaged on the way back to us.
On the morning of your expected delivery, leave your old box in the same spot where your delivery is usually left.
Please note: • Wet or stained packaging cannot be accepted, please recycle according to your local program if so. • Due to space constraints, your delivery driver can only take one box back per week.
You can confirm with our Member Happiness team if the program is available in your region. If so, a $50 deposit is required for two alternating reusable boxes that will be provided. If you choose to opt-out and return to cardboard boxes, the deposit will be refunded.
Once you've unboxed your delivery, set aside the reusable box and ice packs. Please keep the address label affixed to your box.
On the morning of your expected delivery, leave your reusable box in the same spot where your delivery is usually left. We'll pick it up on your following delivery and leave you with another box.
When the program resumes, please note that we are still in the process of making the reusable boxes available to all members. If you wish to participate in the program upon relaunch, please let our Member Happiness know and we will add you to the waitlist.
Our couriers exercise contactless deliveries in their best efforts to leave the box safely at your door while respecting social distancing protocols. We are in constant communication with our delivery partners to ensure a common contingency plan is followed.
Nonetheless, we have worked closely with the Canadian Health and Safety Authorities to implement the highest safety standards in our facilities to keep our employees and members safe during this time.
These shipping and service fees will be calculated based on member’s location and the type of subscription they have chosen. In return, to maintain the prices that you are used to, the prices of Ready-to-Cook meals and groceries will be reduced by approximately 8%.
Rest assured that the total price of your order will still remain the same, or have a very slight adjustment.
To learn more about our pricing, visit our pricing page.
